Aiotto Support — build 33 release text

• Public URL: https://aiotto.top/support
• Support email: support@aiotto.top
• Responsible operator: Chao Wu
• Minimum supported version: iOS 16.4

This repository copy is the build-33 support source of truth. The public page must be updated to match it before submission.

Troubleshooting

• Recording requires microphone permission. If permission was denied, enable

it for Aiotto in iOS Settings and try again.

• Local recordings, imports, transcripts, notes and downloads are stored in

Aiotto's private container. Deleting the App also removes that local data, subject to iOS backup and restore behavior.

• Podcast availability depends on Apple's public directory and the selected

publisher's feed or media host. A removed or region-limited episode may stop playing even when Aiotto is working normally.

• Offline transcription runs on the iPhone and does not require an account.

Cloud transcription and summaries require a network connection, a valid guest or email session and an explicit user action.

• A failed upload is not silently retried. Return to the item and confirm a new

cloud transcription request after checking the connection.

• Account deletion is available in Settings. It revokes cloud access but does

not silently erase recordings, transcripts or notes already stored locally.

When reporting a problem, include the Aiotto version/build, iOS version, the screen where the problem happened and non-sensitive reproduction steps. Do not send passwords, email verification codes, session tokens, provider keys or private recordings unless support explicitly provides a secure, purpose-bound method.

Security and privacy reports can be sent to support@aiotto.top. The privacy policy is at https://aiotto.top/privacy_policy and the terms are at https://aiotto.top/terms.